Refund policy

This policy applies to purchases made at The Little Dream Co, a brand managed by EVCA.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, free of pet hair, stains, odors, damage, or signs of wear, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@thelittledream.co.

If your return is accepted, we will send you instructions on how and where to send your package, as well as a return label when applicable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thelittledream.co.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@thelittledream.co if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

When contacting us regarding a damaged, defective, or incorrect product, please include your order number and clear photos of the product, packaging, and shipping label.

Exceptions / Non-Returnable Items

For hygiene reasons, we cannot accept returns on products that have been used by pets, washed, soiled, stained, damaged, chewed, cut, or that show odors, pet hair, or signs of wear.

We also cannot accept returns for items damaged due to improper use, incorrect washing, misuse, or normal wear and tear.

Unfortunately, we cannot accept returns on gift cards.

If you have questions or concerns about a specific item, please write to us at info@thelittledream.co.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at info@thelittledream.co.