Shipping policy

This policy applies to purchases made at The Little Dream Co, a brand managed by EVCA.

Shipping Zones

We currently ship throughout the United States. If your delivery address is not available during the checkout process, it means we do not yet offer shipping to that area.

Shipping Costs

We offer free shipping to the United States. Shipping costs are already included in the product price, so you will not have to pay additional shipping fees at checkout unless explicitly stated otherwise.

Order Processing Time

Once your order is placed, we will process it as quickly as possible. The standard handling time for order processing is 1 to 3 business days. During periods of high demand, product launches, holidays, or logistical delays, processing may take slightly longer.

Estimated Delivery Time

The estimated delivery time is 6 to 10 business days from the time your order is confirmed and processed. Delivery timeframes are estimates and may vary due to external factors, such as carrier issues, high demand, holidays, weather conditions, logistical restrictions, or circumstances beyond our control.

Order Tracking

When your order is shipped, you will receive a confirmation email with available tracking information. Please note that it may take some time for the tracking link to update after shipment.

Incorrect or Incomplete Delivery Address

It is the customer's responsibility to provide a correct and complete shipping address when placing an order. The Little Dream Co is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated shipping details provided by the customer. If you notice an error in your address after placing an order, please contact us as soon as possible at info@thelittledream.co. We will do our best to assist you, but we cannot guarantee address changes once an order has been processed or shipped.

Undelivered or Delayed Orders

If your order has not arrived within the estimated timeframe, please check your tracking link first. If more than 10 business days have passed since shipment confirmation and you have not received your order, you can contact us at info@thelittledream.co with your order number. We will investigate the situation with the carrier or logistics provider and keep you informed of the next steps.

Packages Marked as Delivered

If tracking indicates that your order has been delivered but you have not received it, please check the following first:

  • If another person at your address accepted the delivery.

  • If the package was left at reception, the front desk, mailroom, mailbox, pickup point, or a safe location.

  • If the carrier left a delivery notice.

If you still cannot locate the package, please contact us at info@thelittledream.co with your order number so we can review the case.

Products Damaged During Shipping

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@thelittledream.co. Please include your order number and clear photos of the product, packaging, and shipping label so we can evaluate the situation and offer you a solution.

Contact

For any questions regarding shipping, you can write to us at: info@thelittledream.co or contact us via WhatsApp at +33 656685098